Our grievance policy ensures that any concerns are handled fairly and promptly.

Types of Grievances Covered: We address grievances related to:

Product missing

Delivery delays

Incorrect orders

General customer service complaints

How to File a Grievance: Customers can file grievances through any of the following methods:-

Email: Send your complaint to yukfashionclub@gmail.com

Phone: Contact our customer support team at +914431496745

In-person: Visit our office directly from Monday to Friday (11 AM to 5 PM)

Grievance Acknowledgement: All grievances will be acknowledged within 48 hours of receipt.

Resolution Timeline: We aim to resolve all grievances within 10 working days. Our team will work diligently to address your concern and provide a fair solution.

Resolution Options: For grievances related to product issues, we offer a replacement as the primary resolution option.

Escalation Procedure: If you are not satisfied with the initial resolution, you have the right to escalate the issue to higher authorities within our company.

Confidentiality: All grievance details will be handled with the utmost confidentiality and respect for your privacy.

Commitment to Fair Solutions: We are dedicated to treating all grievances fairly and ensuring that you receive a satisfactory solution to your concern.