Our Replacement Policy ensures that customers who receive a damaged product can apply for a replacement. The replacement will match the original item in size and type; however, refunds are not offered under this policy. If the replacement product costs more than the original purchase, customers must pay the difference before the replacement is shipped. For products priced lower than the original, no refunds are provided, and the replacement is issued at the original price. Additionally, since all dresses on our website are unique and collections are frequently updated, it may not always be possible to provide the same dress as a replacement. In such cases, customers will be required to choose an alternative dress.